As the robot process automation (RPA) market becomes more and more dynamic, more and more companies are trying to integrate RPA into their business processes, but where do you start?
Companies do not know how to integrate bots into their existing processes, and those who enter the procurement process without a clear vision face obstacles.
Vadim Tabakman, director of technical evangelism at Nintex, a company specializing in automation software, believes that companies should take the path to identify the processes that can benefit most from RPAs. We talked to him to find out more.
BN: Where should companies start implementing RPAs?
VT: Too many companies sink into RMA as a solution to all their problems, with the result that many RMA projects fail. You need to have a good understanding of your processes and reach agreement within your organization before you start automating these processes. Without this fundamental understanding, automation projects are doomed to fail.
BN: Which processes are fundamental to automation and which are not?
VT: It is best to start with small processes that can be obtained quickly. These are processes that everyone in the company understands. Rapid profits allow you to develop your skills, obtain funding from the company and move on to more complex projects with confidence in your RPA tool.
BN: Why are robots not a universal solution?
VT: Every process in every company is individual. Companies have their own requirements, so RPA cylinder models have to meet those requirements. Although RPA scripts have a design template and in some cases can be reused in different companies, there are only a few. Almost all RPA scripts you can download need to be configured to meet your business needs.
BN: What are the best practices to extend the use of RPAs? What technical skills are required?
VT: Because the requirements of the RPA are different, the technical possibilities are also different. The most important condition is that you understand the process you want to automate. As the RPA mimics the user and takes control via the keyboard and mouse, it is essential to understand this process and take steps to execute it. Once you have a good understanding of the process, you are closer to building the capabilities needed to develop your OPI scenario.
BN: How can RPA/Automation help keep workgroups remotely effective?
VT: In response to the current crisis, many organizations have moved to remote locations. Employees adapt to working remotely by trying to maintain the same level of performance without the access and resources they are used to. Automation and ABR tools can help companies reduce the burden of unauthorized processes on employees. In the current situation, employees can also look at the company’s activities from a different perspective, because they can now be involved in aspects they did not need to know when they worked in the office. This information helps employees to identify new automation opportunities and it is important that they are trained in the use of RPA to understand what is possible.
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